Returns
RETURN POLICY
Online Orders Only:
We have a 15-day exchange and return policy, which means you have 15 days after receiving your item to request an exchange.
To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start, you can contact us at almaginatags@gmail.com. If your exchange is accepted, the returned item must be sent back to us at your cost. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings, lingerie and makeup. We also do not accept
returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds (only in case of shipping errors)
If approved, you’ll be automatically refunded on a form of Gift Card as to a credit for online store.
Please note:
Alma Gitana Gypsy Soul does NOT accept returns for refunds in any payment type, instead a store credit will be given to the customer for the paid value.
Returns Exchanges Policy for IN STORE PURCHASES :
The period to make a return or change is 15 calendar days after the original purchase date, only with a valid store receipt.
Remember that it is imperative that products subject to return or change are in perfect condition and without obvious signs of use, otherwise no return or change can be made.
Alma Gitana Gypsy Soul does NOT accept returns for refunds in any payment type, instead a store credit or Gift Card will be given to the customer for the paid value.
Any return or change without an original Alma Gitana Gypsy Soul, Puerto Rico receipt will not be accepted.
Merchandize sold with discount is considered a final sale and no return or change can be made.
We currently do NOT accept returns or changes of earrings, lingerie or makeup.
Alma Gitana Gypsy Soul reserves the right to refuse returns or exchanges of used items or in poor condition and without the original packaging.